As a customer service professional transitioning into UI/UX design, I aim to bridge the gap between user needs and seamless digital experiences. My background in customer interactions has honed my understanding of user preferences and frustrations, which I now apply to crafting intuitive interfaces. Through my UI/UX journey, I aspire to create designs that look great and function effortlessly, enhancing the user's journey. My portfolio reflects my journey in design and user experience, emphasizing my skills in Figma, honed through Binar Academy and Udemy courses, and showcasing collaborative project.